What next for SpeedFerries passengers?
THE closure of the SpeedFerries service between Dover and Boulogne has seen 100 jobs lost and many customers wondering what travel options are open to them.
A key feature of SpeedFerries was the chance to book a number of tickets in one go that provided a great deal of flexibility and very competitive prices.
Unfortunately, the announcement on the SpeedFerries website provides little help on what people can do, beyond advising those who paid by credit card to reclaim any money through their card issuer.
And passengers are asked to make alternative travel arrangements, so here is a round-up of what is available.
LD Lines offer for SpeedFerries passengers
The ferry firm is offering a 75 per cent discount on its current prices for people with valid tickets booked on the Dover to Boulogne route.
The deal will let customers turn up at the ports of Portsmouth, Newhaven, Le Havre or Dieppe with their tickets an hour in advance for travel before December 17, 2008.
After this date people who were intending to travel between Dover and Boulogne are asked to contact the ferry firm to arrange their replacement booking.
Norfolkline ticket deal
The company has made available a 20 per cent discount on ticket prices for travel between Dover and Dunkerque for affected SpeedFerries customers who are able to provide proof of an existing reservation.
The offer is bookable from now until December 12, 2008, for all departures until the end of 2009, subject to availability.
At present these are the only special deals I've seen being offered to passengers of SpeedFerries, although there is capacity on SeaFrance, P&O Ferries and Eurotunnel.
As for the tricky situation of clawing back the money spent on tickets paid for by credit card, I'll repeat the advice offered up by APACS, the UK trade association for payments.
I asked what cover is available for those who have paid with a credit card, APACS answered:
Consumers will definitely be covered if they have bought their ticket(s) with a UK-issued credit card and the transaction value was over £100 (and less than £30,000).
They will have protection through Section 75 of the 1974 Consumer Credit Act, which states that your card company is equally liable (as well as the retailer) in situations where customers do not receive goods or services they have paid for.
So people who have paid for tickets in excess of £100 with a credit card and can't get their money back from the retailer, can get their money back from their card issuer.
And for those who have paid with a debit card?
The Consumer Credit Act doesn't cover purchases made with a debit card as it is not a credit product.
However, under Visa rules, Visa debit card issuers are able to initiate a process called a 'chargeback' to recover a consumer's money from the retailer's bank. There is no transaction limit with regard to Visa debit cards, so you can approach your card issuer whatever the amount concerned.
Under UK Maestro rules, you don't have the same rights - the one exception being if you order goods online from an overseas website.
In conclusion, if you paid over £100 with a credit card you are covered. If you paid with a debit card you may be covered - speak to your card company to find out exactly where you stand. In both cases you may be asked to substantiate your claim.
You should therefore retain any receipts or documentation and details of any efforts made to recover costs directly from the retailer/company involved.
I also wondered where people stand if they are resident in France yet have bought tickets with a card registered in the UK?
If you are resident in France but the card is issued by a UK card company you should be covered - the relevant factor is the location of the company that issued the card, not the location of the cardholder.
04-12-2008 |